Digital transformation at Silverdale Practice: How eConsult is improving care for patients and staff
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We’ve been working closely with our online consultation provider, who recently created a detailed case study about how Silverdale Practice has transformed the way we manage patient demand and appointments.
By adopting a digital total triage model, supported by tools like the Smart Inbox and our wider practice team, we’ve seen:
- A 59% drop in incoming call volumes
- Faster access to the right care for patients
- Reduced stress for our reception and clinical teams
The case study explains how this approach helps us respond to patient needs quickly and safely, freeing up GP time and making the whole system work more efficiently for everyone.
We’re proud to share how these changes are making a real difference for both patients and staff.