Appointments
For the safest and quickest way to request a GP appointment (Monday to Friday):
- Fill out an online eConsult form – Our GP’s will triage your request and you will receive a response the same day. This may be to book an appointment with a GP or specialist member of the team, request a sample or test, or to send a out a prescription of Fit note etc.
- Patients without online access can phone us on 01444233450, Monday to Friday from 8:30 to 6.00pm, and a member of the Patient Services Team can assist you.
Appointments with the nursing team
To request an appointment with one of our nurses, health care assistants (HCA) or phlebotomists, please complete our online form, and we will get back to you by the next working day.
Our nurses and HCA’s offer a wide range of appointments, including annual chronic health reviews for long term conditions (e.g. Asthma, COPD, diabetes and vascular disease), blood pressure tests, blood tests, cervical screening (smear tests), wound care, ECGs (electrocardiograms), ear syringing, and immunisations – including childhood, travel, and flu.
Please only request an appointment that you are due, or have been asked to book by a member of staff.
Please note – this is a booking form for nurse, HCA and phlebotomy appointments; it is not an eConsult form.
Why do I need to give information about my symptoms before my appointment?
Providing information in an eConsult allows our team to use the information and book you an appointment with the most suitable person within our multi-disciplined team, this may be our:
- Practice Pharmacist for medication queries or reviews
- First Contact Practitioner for musculoskeletal (MSK) concerns
- Paramedic Practitioner
- Nurse team
- GPs
eConsult’s also mean we can make sure those patients with the most urgent or serious symptoms are seen as early as possible.
Your appointment
Following your eConsult, if you need a consultation it may be:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
It is your responsibility to cancel any appointment that is no longer required. You can cancel appointment using the NHS app, Patient Access, or by calling the surgery.
You should cancel as soon as possible and always before the time of the appointment. Missing booked appointments is very wasteful of limited NHS resources and denies access to for other people to earlier care. The practice monitors such missed appointments. If a person persistently fails to attend they may be asked to leave the practice. Please be considerate.
If you need help with your appointment
If you need an interpreter or you have any other access or communication needs, please let us know when requesting your appointment.
Home visits
If possible please try to telephone the practice before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse or one of the Practices Paramedics, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Non-urgent advice: If you need help when we are closed
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you are unsure whether you need to see a nurse or doctor, ask our Patient Services Team who will make an appropriate appointment for you.