The quickest way to access the Practice is to use an eConsult. Your query will be triaged by a GP the same day and we will contact you with an appointment or the information you need to answer your query. eConsults are particularly useful for requesting Fit Notes and general enquiries.
You can also telephone the Practice on 01444 233450 and a member of our Patient Services team will take some details to ensure your call goes to the most suitable person within our multi-disciplined team. This may be our Practice Pharmacist for medication queries or reviews, our First Contact Physio for MSK concerns, our Paramedic Practitioner, Nurse team or GPs. In line with our NHS GP Contract and BMA safe working guidelines, we operate an on the day system, to ensure that patients with the most urgent needs are seen without unnecessary delay.
Different ways to contact the Practice:
What the NHS app can be used for
get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
- via your Patient Access Account
- phone us on 01444233450, Monday to Friday from 8:30 to 6.30pm
- visit the surgery and speak with our Patient Services Team, Monday to Friday from 8:15am to 6pm
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
It is your responsibility to cancel any appointment that is no longer required. Please let the surgery know as soon as possible and always before the time of the appointment. Missing booked appointments is very wasteful of limited NHS resources and denies access to for other people to earlier care. The practice monitors such missed appointments. If a person persistently fails to attend they may be asked to leave the practice. Please be considerate.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if you need an interpreter
- if you have any other access or communication needs
If possible please try to telephone the practice before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse or one of the Practices Paramedics, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Practice Nurse Appointments
In recent years, the role of nurses in general practice has expanded, and the illnesses and conditions that they can deal with have increased. Our Practice Nurses undertake consultations for all immunisations including childhood, travel, and flu; do cervical screening; family planning; health promotion, smoking cessation and education; removal of stitches, dressings; blood tests, ECGs (electrocardiograms); blood pressure tests; ear syringing; new patient checks. They also carry out follow-up reviews for asthma and COPD, spirometry, high blood pressure, diabetes and vascular disease
If you are unsure whether you need to see a nurse or doctor, ask our Patient Services Team who will make an appropriate appointment for you.