Zero Tolerance Policy

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any harassing, threatening, hostile, abusive or violent behaviour against any of our staff or patients.

If a patient displays any of the behaviour above, the partners may exercise the right to take action and request Primary Care Support England to remove them from our registered patient list. This can happen without a warning if the partners deem there is a risk to the patient or staff and immediately if the police are requested.

View our Leaflet, Zero Tolerance Policy.