As of the 8th July 2021 the practice still retains a GOOD rating in all CQC regulated areas.
The Silverdale practice has been registered with the Care Quality Commission (CQC) for the following activities.
- Diagnostic and screening procedures
- Family Planning
- Maternity and midwifery services
- Surgical procedures
- Treatment of disease, disorder or injury
- The registered manager is Dr Charlie Walters.
- The registered location is Silverdale practice, 4 Silverdale Road, Burgess Hill, RH15 0EF.
Listed below are our aims and objectives.
Communication
- To provide a variety of easily accessible ways to contact and communicate with the practice.
- To seek input from users of our service in order to continuously review and improve practice contact points and communication methods.
- To continuously consider the needs of all our service users and implement enhancements to the way the practice can be contacted and communicated with where possible.
- To engage with outside agencies, other service providers and other stakeholders in order to provide a safe and efficient flow of information relating to operational matters and service user care.
- To ensure that all communication methods are used in conjunction with robust information governance procedures and respect for patient confidentiality.
Access
- To provide service users with a variety appointment times designed around patient input.
- To ensure quick access to an appropriate healthcare professional is available to service users with an immediate need.
- To provide a multidisciplinary healthcare team with a wide mixture of skills in order to provide excellent service provision and use of resources.
- To involve the service users in all aspects of their healthcare and ensure they understand any treatment or investigation being offered.
- To gain consent where appropriate for any treatment or investigation.
- To encourage all service users to consider lifestyle changes that would improve their general health and well-being.
- To ensure all healthcare professionals at the practice meet the required standards and maintain a programme of continuous professional development.
Healthcare
- To provide service users with a variety appointment times designed around patient input.
- To ensure quick access to an appropriate healthcare professional is available to service users with an immediate need.
- To provide a multidisciplinary healthcare team with a wide mixture of skills in order to provide excellent service provision and use of resources.
- To involve the service users in all aspects of their healthcare and ensure they understand any treatment or investigation being offered.
- To gain consent where appropriate for any treatment or investigation.
- To encourage all service users to consider lifestyle changes that would improve their general health and well-being.
- To ensure all healthcare professionals at the practice meet the required standards and maintain a programme of continuous professional development.
Safety
- To rigorously maintain a high level of equipment cleanliness and generally throughout the premises to protect patients and staff against infection.
- To regularly inspect and maintain equipment and premises to ensure they are safe and fit for purpose and take action to remedy any issues which arise.
- To ensure relevant staff are trained and competent to use of any equipment required for them to carry out their job.
- To undertake the necessary employment checks and have procedures in place to protect vulnerable children and adults.
- To have robust systems in place, which are reviewed regularly for the production of prescriptions, medication handling and safe storage of stocked medicines.
General
- To consider, investigate and respond to complaints and suggestions in accordance to NHS guidelines.
- To ensure all members of staff understand their roles and responsibilities.
- To provide staff with the support, training, equipment and environment to aid them in performing their job to the best of their ability.
- To maintain and promote an organisational culture where all staff and service users are treated with respect and dignity.
- To put consideration of equality and diversity issues at the heart of everything the practice does.
- To ensure effective information governance systems are in place and reviewed regularly to maintain the security of confidential information.
- To check the accuracy and relevance of information being held by the practice by regularly auditing all aspects of record keeping from patient records to personnel files.